Even the best quests sometimes glitch. If your order arrives damaged, misprinted, or otherwise cursed by the shipping gods, don’t panic — we’ve got a scroll for that.
🧾 Our Promise
We accept returns, replacements, or refunds within 30 days of delivery for any:
Damaged or defective items
Incorrect or misprinted products
Each product is printed on demand by our merchant partners, so please check your items carefully when they arrive — it helps us cast the right spell faster.
🕰️ Processing Times
Once you contact us with your return request, our guild clerics (a.k.a. customer service team) will review it within 1–3 business days. If approved:
Replacement orders are typically shipped within 7–10 business days.
Refunds are processed within 3–5 business days after confirmation, depending on your payment provider.
You’ll receive an email update at every stage of your return quest.
⚠️ Exceptions & Limitations
Because every item is custom-printed and made-to-order, we can’t accept returns for:
Buyer’s remorse or ordering the wrong size
Color differences due to screen display variations
Items lost due to incorrect addresses
If you’re unsure whether your situation qualifies, send us a message — we promise to respond faster than your last side quest.
Our clerics will respond within 1–3 business days with your next steps.
✨ We’re a Small, Slightly Cursed Business
Every order helps us keep creating neurodivergent, darkly funny magic for fellow adventurers. We handle every issue personally and promise to make it right — or at least make it weird and satisfying.