Return Policy: Houses & Humans RPG

⚔️ Return Policy | Houses & Humans RPG

Even the best quests sometimes glitch.
If your order arrives damaged, misprinted, or otherwise cursed by the shipping gods, don’t panic — we’ve got a scroll for that.

🧾 Our Promise

We accept returns, replacements, or refunds within 30 days of delivery for any:

  • Damaged or defective items

  • Incorrect or misprinted products

Each product is printed on demand by our merchant partners, so please check your items carefully when they arrive — it helps us cast the right spell faster.

🕰️ Processing Times

Once you contact us with your return request, our guild clerics (a.k.a. customer service team) will review it within 1–3 business days.
If approved:

  • Replacement orders are typically shipped within 7–10 business days.

  • Refunds are processed within 3–5 business days after confirmation, depending on your payment provider.

You’ll receive an email update at every stage of your return quest.

⚠️ Exceptions & Limitations

Because every item is custom-printed and made-to-order, we can’t accept returns for:

  • Buyer’s remorse or ordering the wrong size

  • Color differences due to screen display variations

  • Items lost due to incorrect addresses

If you’re unsure whether your situation qualifies, send us a message — we promise to respond faster than your last side quest.

💌 How to Start Your Return Quest

  1. Contact us at admin@housesandhumansrpg.com within 30 days of delivery.

  2. Include:

    • Your order number

    • A brief description of the issue

    • A photo of the product (if applicable)

  3. Our clerics will respond within 1–3 business days with your next steps.

✨ We’re a Small, Slightly Cursed Business

Every order helps us keep creating neurodivergent, darkly funny magic for fellow adventurers.
We handle every issue personally and promise to make it right — or at least make it weird and satisfying.

🏰 Houses & Humans RPG

Contact: admin@housesandhumansrpg.com
Website: https://housesandhumansrpg.com